How Extra Phone Numbers Can Boost Your Business Revenue
How Extra Phone Numbers Can Boost Your Business Revenue Your phone system might be costing you customers—and you don’t even
If your team struggles with missed calls, scattered messages across different apps, and employees who can’t connect while working remotely, you’re not alone. Many mid-sized businesses face the same communication challenges that hurt productivity and frustrate customers.
Unified Communications (UC) solves these problems by bringing all your communication tools into one simple system. Instead of juggling separate apps for calls, messages, video meetings, and voicemail, UC puts everything in one place that works on any device.
Think of UC as your complete communication toolkit. It combines all the ways your team talks to each other and your customers:
The key difference? Everything works together seamlessly. When a customer calls your main number, the system can route them to the right person whether they’re at their desk, working from home, or on the road.
Most businesses save 20-30% on their monthly communication bills by switching to UC. You eliminate separate charges for phone service, conference calling, and mobile apps. One monthly fee covers everything.
Your staff spends less time playing phone tag and searching for information. When someone calls, your team can see the caller’s information, previous conversations, and relevant documents instantly. Meetings start faster because joining is as simple as clicking a link.
Customers reach the right person faster. If your sales manager is on the road, calls automatically forward to their mobile phone. If they’re in a meeting, customers can leave voicemail that gets transcribed and sent by email for quick response.
Your team stays connected whether they’re in the office, at home, or traveling. The same phone number, contacts, and features work everywhere. This flexibility helps you attract and keep good employees.
Presence Information: See who’s available, in a meeting, or out of office before you call or message them.
Mobile Integration: Use your office phone number on your smartphone. Customers call one number and reach you anywhere.
Video Conferencing: Host professional video meetings without separate software or monthly fees.
Voicemail to Email: Get voicemail messages transcribed and sent to your email for faster response.
Call Analytics: Track call volume, response times, and missed calls to improve customer service.
Integration with Business Apps: Connect your phone system with your CRM, help desk, or other business software.
Most businesses today choose cloud-based UC (called UCaaS) instead of installing equipment in their office. Here’s why:
No Large Upfront Costs: Pay monthly instead of buying expensive phone systems and servers.
Automatic Updates: Get new features and security updates without IT projects or downtime.
Easy to Scale: Add or remove users in minutes as your business grows or changes.
Better Security: Professional data centers protect your communications better than most office networks.
Reliable Service: Cloud providers offer 99.9% uptime with redundant systems and backup power.
Disaster Recovery: Your communications keep working even if your office loses power or internet.
UC makes sense for most businesses, but it’s especially valuable if you:
Selecting the right UC solution requires understanding your specific needs, budget, and technical requirements. We guide businesses through this process with:
Communication Assessment: We analyze how your team currently communicates, identify pain points, and calculate potential savings.
Requirements Analysis: We document your must-have features, integration needs, and compliance requirements.
Vendor Comparison: We evaluate multiple UC providers to find the best fit for your business and budget.
Implementation Planning: We create a step-by-step plan to switch to your new UC system without disrupting business operations.
Training and Support: We help your team learn the new system and provide ongoing support during the transition.
Cost Management: We negotiate pricing and help you avoid unnecessary features that inflate monthly bills.
Choosing a UC solution is an investment in your business’s future. The right system improves productivity, reduces costs, and helps you compete more effectively.
Working with an independent technology consultant ensures you get unbiased advice focused on your business needs, not what a particular vendor wants to sell you.
Ready to see how Unified Communications can transform your business communications? Contact us for a free assessment of your current communication costs and challenges.
We hear this from clients all the time and that makes it a perfect time to evaluate the market. Often people don’t realize the potential cost savings for moves, adds and changes as well as administration and productivity benefits a new communications and collaboration solution brings. This is a great reason for us to chat and explain the benefits of deploying new technology.
Yes, however the call quality may or may not be impacted based on the existing network you have in place. During our discovery process we will help you determine what changes if any you’ll need to make to your current network to ensure optimal voice quality. Most of the time a MPLS network just to support cloud UC services is not practical or cost effective. If preferred we have options to where you can securely extend your existing MPLS networks into our data centers, offering a cost-effective way to migrate to the cloud with enterprise quality of service and without the need to dislodge existing network investments.
Yes, reliability and mobility must go hand in hand, as customers are no longer willing to sacrifice one for the other. UCaaS can dramatically simplify mobile application deployment and management, and many organizations are now even opting for a mobile-first strategy, replacing traditional desktop phones with smartphones and tablets to connect increasingly distributed workforces.
Our UCaaS platform has a high-availability, fully redundant, multi-data center architecture that guarantees service availability in the event of a data center failure. In short, regardless of the reason for failure (e.g. storm or man-made disaster), you will be unaffected even if an entire data center goes down.
How Extra Phone Numbers Can Boost Your Business Revenue Your phone system might be costing you customers—and you don’t even
Your phone system might be holding your business back. If you’re still using an old on-site phone system, you’re probably